Going Digital in the Life and Pensions Industry: Enhancing Customer Engagement and Streamlining Operations

As the life and pensions industry faces challenges and evolving customer demands, it’s time to take advantage of the digital revolution. Traditionally, this sector has lagged behind others in digital innovation due to regulations, high technology delivery costs, and the lack of adequate financial expertise within technology firms. However, the regulatory landscape is changing, and modern technology has become more robust, scalable, and cost-effective.

FinTech firms have responded to increasing industry and customer demands by innovating in areas such as robotic automation, API usage, machine learning, and efficient digital business models. At WealthObjects, we’ve seen a surge in demand from financial institutions seeking to launch digital solutions for customers and advisers/agents/RMs or upgrade their existing platforms to improve cost and work efficiency while increasing revenues.

Our experience delivering digital business models across EMEA and APAC reveals that “digital” is not just for young or millennial investors. Mass affluent and high-net-worth investors are also willing to switch providers for a superior digital experience combined with personalised and efficient adviser/RM services. Interestingly, young professionals also prefer some human interaction for financial advice, seeking hybrid advisory options alongside transparent digital propositions.

To stay competitive, financial institutions must adopt a digital approach encompassing their entire front-to-back office functions. WealthObjects offers a multi-award-winning end-to-end platform, flexible modules, and API packages to deliver various digital solutions for firms of all sizes looking to launch or improve their offerings.

By partnering with FinTech firms that have an agile and innovative culture, financial institutions can accelerate their digitalisation efforts, launch solutions faster and more cost-effectively, and remain competitive. When selecting a FinTech partner, consider the firm’s strategy and the people behind it, as well as the solution’s adaptability to various markets, ongoing innovation, and continuous delivery of quality project management and support capabilities.

At WealthObjects, we believe in forming long-term partnerships with our clients, sharing knowledge and contributing to each other’s success. With new technologies, regulations, and disruptive business models reshaping the financial services sector, collaboration is more critical than ever. Good partnerships with the right people and purpose can deliver not only excellent outcomes for customers but also for the business itself.

About WealthObjects:

WealthObjects is an independent company working with firms of all sizes across EMEA and APAC regions. We specialise in launching engaging, innovative, and compliant digital wealth, investing, savings, and insurance propositions. Our solutions have helped clients launch modern investing and advisory platforms and improve their existing offerings through modular APIs and automation technology.

Established in 2015, our B2B FinTech firm has expertise in investments, pensions, and insurance digital business models and complex technology integrations. Our solutions and client projects have received industry recognition, winning numerous awards such as Best Wealth Platform, Innovative FinTech Solution, The Banker’s Tech Projects Award for Best Artificial Intelligence and Robotics, and reaching the Finals of the Gartner Eye on Innovation Award for Financial Services for a client project.

– Team WealthObjects

Tags :

digital transformation, life and pensions, FinTech, WealthObjects, customer engagement, financial advice, technology, innovation, collaboration

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